Frequently Asked Questions

This page contains answers to the most common questions we have received on how to use our adult social care online referral portal.

When should I use the portal?

The portal should be used for all non-urgent referrals by professionals to Sefton Adult Social Care. f there is a risk to life, call 999 and ask for the appropriate emergency service.  Do not request an Approved Mental Health Practitioner Assessment (AMHP) via the portal. Please telephone the Sefton Contact Centre on 0345 140 0845 between 9:00am – 5:30pm (Mon-Thursday and 9:00-16:00 on a Friday). The Emergency Duty Team can be contacted on 0151 934 3555 after 5:30pm (or 4:00pm Fridays), weekends and bank holidays.

Portal referrals submitted after 5:30pm (or 4:00pm Fridays), weekends and bank holidays are not monitored by the Emergency Duty Team.

How do I create an account for the portal?

The easiest way is to start completing the referral form that you wish to submit, there will be a section in the form to login or register for an account. You need access to an email address as you will be sent a verification code each time you login to the portal.

I need to change the name on the registered portal account?

How can I tell if a portal form I have completed has been submitted to Sefton Adult Social Care?

how can I stop data being automatically changed in my forms?

This is due to autofill settings being switch to Yes in your web browser. If you use Microsoft Edge, follow the instructions below:

If you use a different web browser such as Google Chrome, search for instructions on how to stop Autofill on forms